FAQs

Cleaning policy: Please help us by “keeping house” while you are here.  We have a limited amount of time in between rentals, and we have a limited amount of help.  We pride ourselves in trying to keep the cottages as clean as possible and ask for your help with this. 

Visitor policy: We ask that you PRE-APPROVE all visitors and extra guests with us.  Guests staying longer than one hour may need to pay a $50 fee. 

 Marijuana policy: Despite the fact it is legal in New York State, we do not allow it on our property.  If anyone breaks this rule, they will immediately be asked to leave, and no refund will be issued. 

Smoking policy: Smoking is now allowed in designated smoking spots only.  One of those spots is located near the entrance to the property.  The other spot is located down by the beach. 

Cancellation policy: If we can rent the cottage, we will return your deposit.  If we are unable to rent it, we keep the deposit.  The more advance notice we have, the greater the chances are we can rent the cottage.  

 Security deposit policy: If you have visited Nelson's Cottages less than 3 times, we ask that you provide a credit card for us to keep on file during your stay in the event of extensive damage or issues with smoking.  Every attempt to rectify the situation will be taken before a card is charged.   Your card will not charged without your knowledge and will only be done so in extreme cases. If you break or damage something, please discuss it with us.  This does not mean we will charge you.  We will have a discussion regarding the item.  As far as cleanliness, please leave the cottage in, as close to as possible, the condition you found it.  If your cottage requires extra cleaning, above the normal/expected, the fee will be taken from your security deposit at the rate of $20/hour. 

Beach policy: According to NY State law, children under the age of sixteen are not allowed to visit the beach without an adult guardian.  For our property, the beach area begins at the wooden walkway leading to the beach.

  Noise policy: Quiet time at Nelson’s is 10:00pm - 7:00am. Please feel free to use the beach area if you are interested in staying up later than 10:00pm.  

Pet policy: We do not allow any pets on the property.  The only exception is a service animal.  This does not include emotional support animals.  We love animals and have 4 of our own, but our insurance company will not cover any additional animals. 

Thank you for understanding!